Important Info


How should I care for my lead?

All leads and collars excluding the soft cotton and Biothane leads are made from PPM rope and paracord. Due to the nature of these materials the leads do not get dirty easily and do not absorb water, therefore should rarely need washing. Simply stick your items in the washing machine at 30 degrees and hang to air dry, we recommend placing items in an old pillow case while being washed to help protect the hardware. Any soft cotton or Biothane items should be hand washed in warm water and hung to air dry.

 

 

How long will I need to wait for my product?

All stock is now ready made, therefore we will dispatch your order within 3 working days. Please keep an eye on our social media for availability to place a custom order with us, the wait time for these items will be discussed when placing any custom orders.

 

 

What diameter/type of rope should I order?

Our soft cotton ropes are suitable for toy breeds such as Yorkshire terriers, chihuahuas and toy poodles.

8mm rope is suitable for small to medium size breeds such as beagles, cocker spaniels and miniature schnauzers.

10mm rope is suitable for medium to large breeds such as labradors, German shepherds and huskies.


Please note that our clip & knot collars are designed for attaching clip leads to, however we do not recommend attaching leads to ID collars. Our clip & knot collars are great for any size dog, however if you have a dog who pulls we recommend using a wider flat style collar, such as our Biothane or fabric collars.   

 

Refund/exchange policy on custom items - Please note all custom items are non-refundable or exchangeable, this is because they are specifically made to your own personal order. Therefore, please ensure you are happy with your colour choices and sizing before ordering. If you are unsure of anything please ask before ordering to prevent disappointment as once the items are made we cannot offer exchanges or refunds. 

 


All items are handmade and therefore slight differences may occur. This just makes your items that little more personal, there will never be another the exact same!

* Due to differences in screen displays colours may appear slightly different in person, the images we use show the most accurate colouring possible *