Important Info


How should I care for my lead?

All leads excluding the soft cotton leads are made from polypropylene rope and paracord. Due to the nature of these materials the leads do not get dirty easily and do not absorb water, therefore should rarely need washing. Simply stick your items in the washing machine at 30 degrees and hand to dry, we recommend placing items in an old pillow case while being washed to help protect the hardware. Any soft cotton items should be hand washed in warm water and hung to air dry.

 

I can't see a colour I want.

Send me a message using the contact form and I will see what I can do for you.

 

How long will I need to wait for my product?

All custom products will be made within a maximum of 14 working days, we then post 2nd class. Any pre-made items can be shipped sooner. 

 

What if my ID collar doesn't fit?

Due to them being made to order, the ID collars are non-refundable and therefore we recommend you take care when measuring and follow our measuring advice which can be seen on the listings. Measure a few times to make sure you get the same measurement each time.

 

What diameter/type of rope should I order?

Our soft cotton ropes are suitable for toy breeds such as Yorkshire terriers, chihuahuas and toy poodles.

8mm rope is suitable for small to medium size breeds such as beagles, cocker spaniels and miniature schnauzers.

10mm rope is suitable for medium to large breeds such as labradors, German shepherds and huskies.

XL clips are also available for very large or very strong dogs, please email to arrange. 

 

Refund/exchange policy on custom items - Please note all custom items are non-refundable or exchangeable, this is because they are specifically made to your own personal order. Therefore, please ensure you are happy with your colour choices and sizing before ordering. If you are unsure of anything please ask before ordering to prevent disappointment as once the items are made we cannot offer exchanges or refunds. 

 

Please note that occasionally when we receive a new batch of our standard ropes from our supplier, the shades may vary slightly. Therefore if you are looking to order matching items we recommend you either order everything at once, this will guarantee them to all be made from the same batch. Alternatively send us a message and we can double check the current stock shade matched any existing items you may have.